Jobs at Autoglass® / Allglass
There is currently 1 opportunity available within the company.
Customer Contact Centre Advisor
Customer Contact Advisors work in our Head Office at Ballymount, Dublin and report to our Contact Centre Manager. Their role is to provide our customers with the highest quality of customer contact through our Contact Centre.
As one of our Customer Contact Centre Advisors you’ll often be the first person motorists talk to when they need our help. You’ll need to be welcoming, whilst able to calmly and quickly find the best solution.
For example, you could be arranging urgent mobile support for a driver whose windscreen has been damaged, or you might be asked to explain the safety aspects of driving with damaged car glass.
What you say and how you say it will leave a lasting impression with our customers so we’ll give you all the encouragement, training and confidence you need to do a great job.
Your principal responsibilities:
As a Customer Contact Centre Advisor you’ll be required to understand the needs of each caller and build rapport with them, reassuring them that their requests will be dealt with promptly.
You’ll be expected to project a polite, confident and efficient image of the company at all times and demonstrate a warm, friendly and helpful manner in communications.
A key responsibility is to meet and exceed Autoglass® / Allglass customer service standards with regard to customer contact (e.g. quality of call handling and conversion rate).
We’ll expect you to strive to achieve Call Centre standards (e.g. response times) and accurately record customer information and promote Autoglass® / Allglass products and services.
You’ll undergo training and coaching as required to achieve Company performance standards and develop your own skills and you’ll be expected to share knowledge with others.
You’ll also be required to conduct customer satisfaction surveys and complete reports, statistical analysis etc. as required.
In your role as a Customer Contact Centre Advisor you’ll also be expected to maintain good working relationships with other team members and other departments in the organisation.
You’ll be someone with customer service and administration experience and you’ll possess excellent PC, administration, organisational, interpersonal and communication skills.
We’ll also expect you to have drive, energy and determination and be a highly motivated self-starter – the kind of person who can take responsibility for their own actions and work on their own initiative when required.
In return, we’ll give you all the training, encouragement and support you will need to succeed in the role.
If you’re interested in applying for any Autoglass® / Allglass opportunities please send your CV and a cover letter to firstname.lastname@example.org