Autoglass® Ireland Holdings Limited (“we”), we are a limited company registered in Ireland under company number 59088 and have our registered office and head office location at 3rd Floor, Unit H, Citywest Shopping Centre, Saggart, Co. Dublin, D24EA0E Our VAT number is IE 9Y95682R. We operate the website, www.autoglass.ie and bookings.autoglass.ie.

This privacy notice gives you information on how we collect and process your personal data through your use of this site and any data you may provide if you contact us regarding our products and services.

Who is the controller for the personal data processed?

The controller is a natural or legal person, who, alone or together with others, takes decisions on the purposes and means of processing data. This notice is issued by Autoglass® Ireland Holdings Limited as controller.

What personal data we collect about you?

Personal data includes any information relating to an identified or identifiable natural person. It does not include data that cannot be linked in an individual (e.g., anonymous data).

We collect, use, store and transfer different kinds of personal data about you. We have grouped that data in the following categories:

Contact details: Private and/or commercial contact details including first name, surname, postal address, telephone number, e-mail address and similar contact information.

Payment details: Details which are required for processing payments and to prevent fraud, for example, credit/debit card numbers, security code number and other billing information.

Information about your claim: Information related to your claims such as unique insurance policy number, vehicle registration number, date ok breakage, vehicle imagery.

CCTV Footage: Our premises are equipped with CCTV systems. If you visit our offices, your image and any associated audio may be captured by these systems.

Call recordings: As part of our quality control procedures, we record all incoming and outgoing calls at our telephone control centre.

Other uniquely identifiable data: Other unique information about you such as information which you have given through interactions in person, by telephone, online or with our customer channels including responses to surveys, complaints, warranty claims or other information which you have given us, to enable us to provide services and answer enquiries.

How we collect your personal data?

We use different methods to collect personal data from and about you, including through the channels set out below.

Direct interactions: One way of collecting your data is by receiving the data that you provide to us from time to time through our electronic portals and platforms, when you contact us by email or post, when you visit our facilities or when you call us.

Automated interactions: Other data will automatically be collected by our IT systems when you visit our website. This is mainly technical data (e.g. information about internet browser, operating system or time of calling up the website). Please see our Cookie Notice for further details.

Insurance companies: We may also receive information from insurance providers, including details such as your unique policy number and other relevant information necessary to administer or verify insurance related matters.

If you fail to provide personal data to us

If we are legally required to collect personal data or need it to fulfil a contract with you, and you do not provide this personal data when requested, we may be unable to perform the contract we have with you or are trying to enter into. In such cases, we may need to decline to provide or receive the relevant products or services, but we will inform you of this at the time of data collection.

What do we use your data for?

• To perform the contract we have entered into with you, including confirming your insurance coverage, delivering services, issuing invoices, and processing payments.
• To manage and process warranty requests.
• To collect your feedback and conduct satisfaction surveys to help us improve our services.
• To manage communications between you and us, including responding to inquiries submitted through our contact forms or other channels.
• To send you service related emails or other necessary communications.
• To ensure the secure and reliable operation of our website and to monitor its performance.
• As part of our quality assurance procedures, we record all incoming and outgoing calls at our telephone control centre. This helps us ensure that we meet your exact requirements and maintain service quality. We may also use call recordings for verification purposes and, where relevant, share this information with your insurer.

Video surveillance on the premises of Autoglass® Ireland

Additional data may be collected through the use of closed-circuit television (CCTV) systems that monitor publicly accessible areas on Autoglass® Ireland premises.

CCTV will be used for detection and prevention of crime; detection and prevention of safety incidents; detection and prevention of unauthorised access our facilities and restricted areas; detection and prevention of gross misconduct; supporting safety, security and internal investigations; supporting criminal investigations; and for reviewing security and safety incidents.

The processing of CCTV data for the purposes outlined above is necessary for the pursuit of Autoglass® Ireland’s legitimate interests in ensuring the safety and security of its staff, visitors, property, and operations.

Lawful basis of processing information

We only collect and use personal information about you when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Performance of a contract: where we need to perform a contract which we are about to enter into or have entered into with you as a party or to take steps at your request before entering into such a contract.

Legitimate interest: where necessary for our interests (or those of a third party), provided that your fundamental rights do not override such interests. For instance, monitoring your use of our website or preventing fraud. Where legitimate interest is identified as a lawful basis, we will undertake a legitimate interest assessment to consider and balance any potential impacts on your interests, rights and freedoms.

Legal obligation: where we need to comply with a legal or regulatory obligation that we are subject to.

How long we keep personal data for

We pride ourselves on ensuring that your personal data is only retained for the period that we need it for, or in accordance with laws, regulations and professional obligations that we are subject to. All personal information collect has a defined retention period, which is in line with our retention policy. If you would like to find out how long your information is being retained, please see “additional information” section of this notice.

Security of personal data

We have in place technical and organisational measures to ensure personal information is secured and to prevent your personal data from being accessed in an unauthorised way, altered or disclosed. We have in place a robust access control policy which limits access to your personal data to those employees, contractors and other third parties who only have a business need to know.

We have policies and procedures to handle any potential data security breaches and data subjects, third parties and any applicable regulators will be notified where we are legally required to do so.

Your individual rights

In this section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summary. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your rights under the General Data Protection Regulation are:

The right to object: You have the right to ask us to stop processing your personal data if:

• Processing relies on legitimate interest.
• Processing is for scientific or historical research.
• Processing includes automated decision making and profiling.
• Processing is for direct marketing purposes.

The right of access: You have a right to obtain confirmation of whether we are processing your personal data, access to your personal data and information regarding how your personal data is being used by us, and:

• You or any third party acting on your behalf may request a copy of the personal data we hold about you without charge.
• We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you.

The right to be informed: We are required, to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.

The right of rectification: If you believe the personal data we hold about you is incorrect or incomplete you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.

The right to erasure: If there is no legal basis or legitimate reason for processing your personal data, you may request that we erase it.

The right to restrict processing: You have a right to block the processing of your personal data in certain circumstances This means we will still hold your data but not process it. This is a conditional right which may only be exercised when:

• Processing is unlawful and you oppose erasure and request restriction instead.
• We no longer need the personal data, but it is required for a legal process.
• You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made.
• You are disputing the accuracy of personal data.

The right to data portability: You can request that your personal data is transferred to another controller or processor in a machine-readable format if:

• Processing is based on consent.
• Processing is necessary for the fulfilment of a contractual obligation.
• Processing is by automated means (i.e. not paper based).

Cookies

Our website uses cookies. Please see our Cookie Notice for full details of the cookies used.

Automated Decision Making

We do not carry out any automated decision-making or profiling activities that have legal or similarly significant effects on individuals. All decisions that may affect you are made by our staff and not solely by automated means.

Disclosures of your personal data

We may have to share your personal data with the entities set out below for the purposes described in this Privacy Notice.

• With service providers to carry out certain aspects of our business operations, such as cloud providers, payment platforms or email delivery suppliers. Our service providers have a contractual obligation to store all the personal data we receive in a secure manner. They must only use personal data for carrying out the services for which they have been contracted by us.
• Certain personal data may be disclosed to other entities who also help us run our business but act as independent controllers, for example, insurance companies. These entities process personal in accordance with their own privacy notices.
• With law enforcement agencies or public authorities, where we are subject to a legal obligation to share or disclose your personal data.

International data transfers

In this section, we provide information about the circumstances in which your personal data may be transferred and stored in countries outside the European Economic Area (EEA).

We may share personal information to third parties outside of the EEA. Any personal information transferred will only be processed on our instruction and we ensure that information security at the highest standard would be used to protect any personal information as required by the data protection laws.

Where personal data is transferred outside of the EEA to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. These could include:

• EU Standard Contractual Clauses.
• Binding Corporate Rules.
• EU-US Data Privacy Framework.
• An exception as defined in Article 49 of the EU GDPR.

Links to other websites

Our websites contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy notices of each website you visit which collects personal information.

Right to complaint

If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

To make a complaint, please contact us via email on dataprotection@autoglass.ie

Alternatively, you can make a complaint to the Data Protection Commission:
By Post: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland.
By email: info@dataprotection.ie
By Website: Click here
By Phone: 01 7650100 / 1800 437 737

Additional information

Your trust is important to us. That is why we are always available to answer any questions concerning how your data is processed. If you have any questions that could not be answered by this Privacy Notice or if you wish to receive more in-depth information about any topic within it, please contact us on dataprotection@autoglass.ie

Policy review and amendments

We keep this Privacy Notice under regular review. This Notice was last updated on 22 April 2026
We reserve the right to update this Privacy Notice at any time, and we will provide you with a new Privacy Notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.