Privacy policy

Carglass Limited (“We”), We are a limited company registered in Ireland under company number 59088 and have our registered office and head office location at Unit G9, Calmount Business Park, Ballymount Road, Dublin 12. Our VAT number is IE 9Y95682R. We operate the websites www.autoglass.iebooking.autoglass.ie and blog.autoglass.ie.

By using our services or accessing our websites, you agree to the following:

1. Data security:

Please note our terms of business.

 

2. What information we hold:

We obtain information from you during the course of our dealings with you, the information we collect from you includes the following;

– Name;

– Address;

– Contact number;

– Contact email address;

– Fitting location;

– Vehicle imagery;

– Vehicle Registration; and;

– Insurance Policy owner and policy number.

3. What we do with your information:

  • We use the information we receive from you to provide the products and services that you have requested. This information is stored in our secure CRM database.
  • Each time you use our service, we may send you an email, a SMS or call you by telephone to verify the order and confirming details of the goods or services requested and for the purposes of communicating with you in relation to any goods or services you may have requested.
  • We also reserve the right to send all customers of our service email communications from time to time regarding any technical, administrative or legal notices important to our websites, our products and services that we consider essential. You are not able to unsubscribe from these notices.
  • As part of our quality control procedures we record all incoming and outgoing calls at our telephone control centre. This is to ensure that we meet – and are able to check that we have met – your precise requirements. We may also use the recorded voice material for verification reasons and share this information with your insurer if applicable.
  • As part of our quality control procedures we or our contracted affiliates may contact you with regard to our services. You may opt-out of this process.
  • We will only use your personal information to send you marketing messages by mail, email, SMS and telephone about related services which may be of interest to you if you have consented to receiving these communications. You are also able to unsubscribe from these notices, by following the instructions on the relevant messages or by emailing dprotect@autoglass.ie

 

4. Information shared:

We are the sole owners of the information collected on our websites. We will not sell, rent or otherwise disclose your personal information to any third party, without your consent except in the following circumstances:

  • Our websites use analytical software to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous, non sequential user ID to aggregate a usage profile. Cookies may be used for this purpose, but only to collect and save data in anonymous form. The collected data will not be used to identify a visitor personally and is not aggregated with any personal data.
  • We will disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property or that of our customers; (3) prevent fraud; (4) protect against abuse, misuse or unauthorized use of our websites; or (5) protect the personal safety or property of our customers or the public (eg. if you provide false or deceptive information about yourself or attempt to pose as someone else, we will disclose such information about you as we have to assist any type of investigation into your actions).
  • We may work with other third party companies to provide services for us or to whom we provide services to, including, insurance companies and credit card payment processors. These companies have access to the necessary personal information needed to perform the specific functions and not for any other purposes. They are bound by confidentiality agreements not to disclose any information for any other purpose other than legal compliance or fraud investigation. We exercise strict control over the third parties with whom we require and ensure that there is a mutual obligation on the parties to;
    – Maintain the security of the information and restrict access;
    – Use the information for the specific purpose only;
    – Refrain from communicating with you unless for the specific purpose;
    – Return the information to us at the end of the contract term and/or delete any copies of all or part of the information unless copies are needed to comply with the law or any regulatory authority.
  • We may transfer our customer database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock in our company or our websites  whether by merger, acquisition, reorganisation or otherwise.

5. Links:

Our websites contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

 

6. Cookies:

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our websites. Cookies enable the platforms we use (eg. Google) to compile anonymous aggregate information about how users interact with our websites and how our online advertising channels are performing. This information can then be used to enhance the content of our websites and optimise our advertising channels. Cookies may also be used to remember a user if they visit our website again for the purposes of personalising their experience. If you wish to reject our cookies, you can configure your browser to do so.

 

7. Individual Rights

a. Right to be informed

You have the right to be informed about how the information you supply to us will be used.

b. Right of access

You have a right to seek access to the information you provide to us. Such requests should be submitted to dprotect@autoglass.ie

c. Right of rectification

You have the right to rectify the information you provide to us if inaccurate or incomplete. Please contact dprotect@autoglass.ie to rectify or complete this information.

d. Right of erasure

We will remove or delete information that we have in our possession where the information is no longer necessary for the purpose for which it was collected or where you withdraw consent to our use or seek to object to certain form of processing. Please note however that we are unable to delete your account information containing your personal information for a period of 7 years from the date of your last interaction with us (this could be a sales transaction, or some other interaction with us via our advisors or our websites). This is because we may need to access historical information for regulatory, legal and business reporting purposes.

e. Right to restrict processing

You may object to certain forms of processing, please note however that certain forms of processing may be necessary to perform the services requested and you will be informed of this.

f. Right to data portability

You have the right to obtain and reuse your personal information.

g. Right to object

You have a right to object to certain forms of processing and in particular direct marketing. We shall always seek specific consent to direct marketing.

 

8. Questions:

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to: dprotect@autoglass.ie

 

9. Changes to this policy:

If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

 

Carglass Ltd Recruitment Data Privacy Notice

This notice is provided by Carglass Limited t/a Autoglass (Company Registered Number 59088) whose registered office is at Unit G9, Calmount Business Park, Ballymount Road, Dublin 12

D12 V3W4 (Autoglass, we, us or our) and is addressed to all job applicants and interviewees (together, you). We are the controller of your personal data. This means that we are responsible for deciding how we hold and use personal data about you

This notice relates to personal information about you from which you can be identified and how we collect and process your personal data. We refer to this information throughout this notice as personal data. Personal data does not include data where the identity has been removed (anonymous data). There are “special categories” of more sensitive personal data which require a higher level of protection.

As part of our recruitment process we will gather information as provided by you in person, on your application form and / or curriculum vitae. The application process may be either electronic or in paper format.  We only require data that is necessary for the recruitment process and to ensure that we satisfy our legal obligations. In the event that you are successful in your job application this data may also be used in the course of your employment and you should refer to the Data Privacy Notice provided to all employees.

If you need to contact us in connection with our processing of your personal data, then you can do so at mary.mccormack@autoglass.ie

Your personal data belongs to you and it is your choice whether you provide us with your personal data. However, because we require certain items of your personal data in order to perform our contractual obligations to you, please be aware that if you do not provide all of the personal data we request from you then we may not be able to fulfil all our contractual obligations to you.

This notice may be amended or updated from time to time.

This notice does not form part of any contract of employment or other contract to provide services.

What information will we collect, and why?

We collect and process personal data and special categories of data about you this data will be used only for recruitment and employment purposes i.e. performance of any employment contract and will not be used for any other purpose. Below is a non-exhaustive list of the types of data we may collect and process:

  • Personal contact details such as name, title, addresses, telephone numbers and personal email addresses.
  • Date of birth.
  • Next of kin and emergency contact information.
  • Training records.
  • Education and Professional information.
  • Location of employment or workplace.
  • Copy of driving licence.
  • Passport information.
  • Recruitment information (including copies of any right to work documents, references, CV and cover letter)
  • Performance information.
  • Disciplinary and grievance information.
  • Information about your use of our information and communications systems.
  • Photographs and/or images.

We may also collect, store and use the following “special categories” of more sensitive personal data:

Categories of special categories of personal data:

  • Information about your health where such processing is necessary for the assessment of your working capacity or access to facilities;
  • Information about your family status for arrangements around maternity/paternity/adoptive/parental leave;

We collect this information directly from you and in some instances from third parties, such as employment agencies, or public sources. We may undertake checks such as references checks and other background checks if applicable to the role.

Why do we collect and process this data?

We collect and process this data for recruitment purposes, the performance of your employment contract and for management and administration purposes. We use the data to manage our relationship with you effectively, lawfully and appropriately, during the recruitment process, whilst you are working for us, at the time when your employment ends, and after you have left. We may use your data to carry out relevant lawful background checks and to review organisational structures.

We may use your personal data for a variety of different purposes including the following:

  • making a decision about your recruitment or appointment;
  • determining the terms on which you work for us;
  • paying you and, if you are an employee, deducting tax and Social Insurance contributions;
  • providing benefits to you;
  • administering the contract we have entered into with you;
  • ascertaining your fitness to work, adjustments and return to work;
  • complying with health and safety obligations;
  • equal opportunities monitoring;
  • selling, making ready for the sale or disposal of our business in whole or in part including to any potential buyer or their advisers;
  • using your personal data in life or death situations (e.g. in the event of an accident and we have to give your personal details to medical personnel);

Legal Basis

To process your personal data in connection with the purposes set out above, we will rely most commonly on one or more of the following legal bases:

  • To perform the contract we have entered into with you.
  • To comply with a legal obligation.
  • For our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • We may also use your personal data in the following situations, which are likely to be rare:

–         To protect your interests (or someone else’s interests).

–         When needed in the public interest or for official purposes.

Who is your data shared with?

We will only disclose information about you to third parties if we are legally obliged to do so or where we need to comply with our contractual duties to you.

We may transfer information about you to our group for purposes connected with your employment or the management of the Group’s business. Your information will not be transferred outside of the EEA.

Retention of Data

Your personal data will be stored for no longer than is necessary:

– For one year after any job application or interview is carried out.

– Any required statutory retention periods thereafter.

If in the future, we intend to process your personal data for a purpose other than that which it was collected we will notify you.

Your rights

The personal data that we hold about you must be accurate and current.  Please inform us if your personal data changes during your relationship with us.

Under certain circumstances, you have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”).  This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you.  This enables you to have any incomplete or inaccurate personal data that we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data after we no longer need to process it.
  • Object to processing of your personal data if we are relying on our legitimate interest (or those of a third party) and your particular situation makes you want to object to processing on this ground.  You also have the right to object if we are processing your personal data for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you if, for example, you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to another party.

If you wish to exercise your rights please contact Mary McCormack, HR Manager for more information.

We do not charge a fee to give you access to your personal data or to exercise any of the other rights described above.   We may, however, charge a reasonable fee if your request for access is clearly unfounded or excessive or we may refuse to comply with the request.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights.  This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Automated Decision Making

Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:

1. After we have notified you of the decision and given you 21 days to request reconsideration.

2. When necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.

3. In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.

If we make an automated decision on the basis of any particularly sensitive personal data, we must have either your explicit written consent or it must be justified in the public interest and we must also put in place appropriate measures to safeguard your rights.

We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.

Right to Withdraw Consent

If for some reason you provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.  To withdraw your consent, please contact Mary McCormack, HR Manager. Once we receive notification that you withdrew your consent, we will no longer process your personal data for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Changes

We reserve the right to update this Privacy Notice at any time.  We will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.

Identity and contact details of controller

Autoglass is the controller and processor of data for the purposes of the DPA and GDPR.

If you have any concerns as to how your data is processed, you can contact:

Mary McCormack, HR Manager at mary.mccormack@autoglass.ie

Donal Lawlor, General Manager at donal.lawlor@autoglass.ie

Barry Croughan, IT Infrastructure Manager at barry.croughan@autoglass.ie

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