Terms and Conditions / Terms of Business for vehicle glass repair and replacement services – our contract with you.

By proceeding with your appointment, you agree that you have read and fully understood our Terms of Business.

If your vehicle has an ADAS camera that includes Adaptive Cruise Control (ACC) or Automated Emergency Braking (AEB) or other functionality where the vehicle takes corrective action while you are driving and we have not discussed that with you at the time of our booking, please contact us so that we can check whether we think your camera is of a type that may need recalibration following a windscreen replacement. You can also check your vehicle’s owner manual for information on whether recalibration is required for your vehicle ADAS system.

Our service to you will be governed by the following terms and conditions:

1. When using this Site, you are dealing with Autoglass® Ireland Holdings Limited, t/a Autoglass®. In these terms of business references to “we” or “Autoglass®” or “our” means Autoglass® Ireland Holdings Limited. By asking Autoglass® to carry out vehicle glass repair, replacement and Advanced Driver Assistance Systems (ADAS) recalibration work on your vehicle you agree that our work shall be governed by the following terms of business. Our contract with you is formed at the time of you making your appointment with us. Most but not all of the terms set out below are reproduced on the sales document that you will be asked to sign when we attend your vehicle. If our work is the subject of a claim on an insurance policy and you (the person making the booking with us) are not the policyholder, you promise that your dealings with us are made with the authority of the policyholder. If we have not been appointed as agent of the insurer to handle a claim under a policy issued by that insurer and our work for you includes handling a claim under a policy issued by that insurer, you appoint us as your agent to assist in the administration and performance of your insurance policy. Once booking has been confirmed by you or your representative, this confirms our appointment as agent and provides authority to handle the claim on behalf of the policyholder.

2. We process information about you in accordance with our privacy policy. By using the website you consent to such processing and you warrant that all information provided by you is accurate. You agree that our privacy policy and cookie policy as it is or they appear from time to time on our website shall govern the handling of your personal information that we receive from you, your insurer or other third party (such as a broker). If you wish to limit our right to use your personal information, please write to Data Protection c/o Autoglass® at the address shown at the bottom of the page.

3. Where relevant and available to us, we check the latest information submitted to us by insurers to confirm that our work may be paid for under your insurance policy. Where practicable, we will contact your insurer directly to verify the nature and scope of your insurance cover. You acknowledge that we are not responsible for the extent of your policy cover or its conditions (such as excess payable) and you acknowledge that fact.

4. IN THE COURSE OF REPAIR, GLASS MAY CRACK BEYOND REPAIR THROUGH NO FAULT OF OUR TECHNICIAN. YOU ACKNOWLEDGE THAT RISK. If that happens, we will ask if you would like us to replace the glass. If you wish to proceed with a replacement, you agree that paragraph 6 below shall apply to that service. We will take into account any excess you may have already paid to us.

5. IN THE COURSE OF A VEHICLE GLASS REMOVE AND REFIT APPOINTMENT, GLASS MAY CRACK OR BREAK ON REMOVAL THROUGH NO FAULT OF OUR TECHNICIAN. YOU ACKNOWLEDGE THAT RISK. If that happens, we will ask if you would like us to replace the glass. If you wish to proceed with replacement of new glass, you agree that paragraph 6 below shall apply to that service. In the event that the vehicle glass remove and refit is an insurance claim, we will take into account any excess you may have already paid to us.

6. YOU AGREE TO BE RESPONSIBLE TO US FOR THE FULL COST OF OUR SERVICE TO YOU. If you have glass cover, you may be able to claim a contribution to our costs under your insurance policy. If you are making a claim under your policy through Autoglass®, you agree to pay us any excess stated under your policy and that we may collect the balance of our fee from your insurer and that we may process your information for this purpose. If your insurer declines cover under your policy, you agree to pay us our usual retail price applicable to the service we performed for you.

Assignment: If you are making an insurance claim in respect of our service, you agree that, with immediate effect from the time we begin work on your vehicle, (i) you have assigned to us your right to collect the claim proceeds, and (ii) you shall take any steps necessary or reasonably beneficial, including signing any further document, to prove or otherwise give all practical or legal effect to such assignment.

7. If the policyholder is registered for VAT, the policyholder agrees to pay VAT on our service. When you booked your appointment, you may have paid VAT calculated on the cost of the materials we usually use for a vehicle like yours. If our work on your vehicle requires us to use materials (such as a trim or clip) that we did not expect to use for the job, the price we charge and the VAT due from you may change. In that case, you agree to pay all additional costs and VAT due to us and we agree to refund our costs and VAT to the extent the amount you should have paid reduces.

8. The visibility of a repair to vehicle glass depends on a number of factors, including the nature of the damage at the time of the repair. Autoglass® carries out repairs to meet British Standard AU 242b 2022 (“Standard”). Where the repair successfully meets this Standard you hereby accept the work as complete, acknowledging that the repair may not be totally invisible. If you are not satisfied with the result you accept that you will need to contact your insurer to make a new claim. Where the repair fails to meet this Standard, for whatever reason, we will ask if you would like us to replace the glass. If you wish to proceed with replacement, you agree that paragraph 5 above shall apply to that service. We will take into account any excess you may have already paid to us. If you do not wish to proceed with a replacement you hereby accept and agree that Autoglass® has no future liability in relation to your failed windscreen repair.

9. WE EXCLUDE ALL LIABILITY FOR REPAIR OF DAMAGE, WHETHER VISIBLE OR NOT, EXISTING BEFORE WE BEGIN TO WORK ON YOUR VEHICLE OR NOT REPORTED TO US BY YOU WHEN YOU RE-TAKE POSSESSION OF YOUR VEHICLE AFTER YOUR APPOINTMENT.

• A photographic record of visible damage existing on your vehicle will be made by our technician before starting work on your vehicle.
• In the event there is non-visible/internal mechanical damage including for example door mechanisms to your vehicle upon completion of our technicians initial visual inspection you accept that the identification of these issues rests solely with you and Autoglass® shall not be held responsible for any works required to rectify these issues.
• You are responsible for bringing any visible damage (e.g., paintwork damage) to our attention at the conclusion of your appointment. If you fail to do so, we have no obligation to investigate and exclude any liability in this regard.

10. We will perform our service to the best of our ability at a time and location to be agreed between us. We reserve the right to change our appointment time with you for any reason. We will notify you in advance of any change to the agreed appointment time. Service from dedicated Autoglass® technicians is subject to availability and may be supplemented by use of Approved Partners, acting as appropriate agents for Autoglass®. If you have a complaint about our service, please call 01-4090900 or write to Customer Services c/o Autoglass® at the address shown at the bottom of this page. If we damage your vehicle, we can arrange its repair at no cost to you. If without our prior written approval you organise a repair yourself, we do not guarantee to pay the costs you incur. Our approval for you to organise a repair of your vehicle at our expense will be conditional upon you sending us a minimum of two written estimates prepared by independent repairers in advance of commencement of the work. We reserve our right to require additional estimates where for any reason we believe the estimated costs are not reasonable.

11. YOU ACKNOWLEDGE THAT THE COST TO US OF REPAIRING YOUR VEHICLE IN THE EVENT THAT WE DAMAGE IT IS LIKELY TO EXCEED THE AMOUNT WE ARE PAID FOR OUR SERVICE. FOR THAT REASON, YOU AGREE THAT OUR TOTAL LIABILITY TO YOU IS LIMITED TO: (A) THE TOTAL COST OF REPAIRING ANY DAMAGE WE CAUSE TO YOUR VEHICLE; plus (B) FOR ANY PERIOD WHERE YOUR OWN CAR WILL BE UNAVAILABLE TO YOU FOR MORE THAN ONE DAY, AT OUR CHOICE, THE COST TO US OF PROVIDING YOU WITH ALTERNATIVE MEANS OF TRANSPORT OR A REPLACEMENT VEHICLE OF OUR CHOICE (ACTING REASONABLY). EXCEPT AS STATED ABOVE, YOU AGREE THAT UNLESS WE HAVE WRITTEN TO YOU TO CONFIRM OTHERWISE BEFORE WE BEGIN WORK, YOU AND AUTOGLASS® DO NOT INTEND THAT AUTOGLASS® REIMBURSE OR COMPENSATE YOU FOR LOSS OF INCOME, LOSS OF USE OF YOUR VEHICLE, LOSS OF BUSINESS OR PROFITS OR PURE ECONOMIC LOSS OR INDIRECT OR CONSEQUENTIAL LOSS SUFFERED BY YOU AS A RESULT OF OUR WORK. Nothing shall limit our liability for fraud or death or personal injury caused by our negligence. Your statutory rights are not affected.

12. ADAS RECALIBRATION: If your vehicle has an ADAS camera that includes Adaptive Cruise Control (ACC) or Automated Emergency Braking (AEB) or other functionality where the vehicle takes corrective action while you are driving and we have not discussed that with you at the time of our booking, please contact us so that we can check whether we think your camera is of a type that may need recalibration following a windscreen replacement. You can also check your vehicle’s owner manual for information on whether recalibration is required for your vehicle ADAS system. Where we need to drive your vehicle as part of the ADAS recalibration (“Dynamic Recalibration”) you will ensure that the vehicle is safe to drive in accordance with appropriate guidelines and legislation (“roadworthy”), this includes, but is not limited to, ensuring the vehicle has a valid NCT, tyre tread is within the legal limits, the vehicle has appropriate brake fluid levels etc. Where the vehicle is not roadworthy, in our sole opinion, we will be unable to perform the Dynamic Recalibration.

For telephone bookings: Where recalibration is recommended for your vehicle’s ADAS camera, before making your booking with us, we will advise you of that fact and ask whether you would like us to calibrate your ADAS camera.

For online bookings: Where recalibration is recommended for your vehicle’s ADAS camera, conclusion of your online session amounts to submission of a booking request that remains to be confirmed by us via telephone. During that call, we will explain the options available for the required recalibration and ask whether you would like us to recalibrate your vehicle’s ADAS camera. We will recalibrate it ourselves where we can and otherwise refer you to a third party. We may require you to drive your vehicle to one of our Centres in order that we may undertake the required recalibration work. In order for us to carry out an ADAS recalibration on your vehicle successfully at one of our Centres it is essential that at the time of your appointment your vehicle is presented in accordance with the ADAS recalibration checklist. Autoglass® cannot be held liable for any unsuccessful ADAS recalibration where these requirements have not been followed. You acknowledge that risk. Where we do not offer recalibration for your vehicle’s ADAS camera, we will check that you wish for us to proceed with the replacement of your vehicle’s windscreen.

13. Key limitations to our work: (1) We are unable to install a replacement windscreen on corroded metal. If we find your vehicle to be corroded, we will stop work and explain your options; and (2) Certain vehicles now have ADAS cameras mounted on their windscreen. Vehicle manufacturers specify that certain of those ADAS cameras require recalibration following replacement of the vehicle’s windscreen. Autoglass® is not able to provide that service for some vehicle types and may not be able to provide Dynamic Recalibration for vehicles that are not roadworthy. Where we are not able to effect calibration following completion of a windscreen replacement, you may arrange for your vehicle’s camera to be recalibrated at your own cost by an alternative supplier, which may include the vehicle’s dealership network. (3) Whilst we will exercise all reasonable care, due to the complexity of vehicle design and/or the cause and nature of the initial glass damage, we may be unable to remove all broken glass fragments from some areas of your vehicle. These include, but are not limited to, tailgate and door cavities, air vents and locks. You agree that where glass fragments unavoidably enter or penetrate some areas of your vehicle and which cannot be effectively removed, the work required to remove such glass fragments from these areas will need to be completed at your own cost by an alternative supplier, which may include the vehicle’s dealership network. (4) Tools and consumable items used by us in the course of providing the services to you are tested to ensure that no damage is caused to your vehicle’s lacquer/paintwork. If the paintwork on your vehicle has not been completed to the applicable British Standard (BS), then we cannot be held liable for any subsequent lacquer/paintwork damage as a result of our work. This includes, but is not limited to, the application of adhesive tape (or similar) by you or another third party.

14. Where payment for our work on your vehicle will be made using a trade or company account, our trade/company terms will apply to our work in priority to the terms written above.

15. You authorise us to remove your damaged vehicle glass as waste (European Waste Catalogue 16-01-20) to an authorised site for appropriate treatment (recycling).

16. Any booking that you make with us by phone or online will be subject to the Irish Distance Selling Regulations. We are pleased to provide you with the following information in accordance with those regulations:

• Autoglass® are the trading names of Autoglass® Ireland Holdings Limited, company number 59088 whose registered office and head office location is at Unit G9, Calmount Business Park, Ballymount Road, Dublin 12. Telephone number 01-4090900. Fax number: 01 465-9772.
• Autoglass® supplies vehicle glass repair and replacement services and products.

17. When we quote the price of our service, we make assumptions as to what parts your vehicle will require. If those assumptions prove to be incorrect, our price will change to take account of the parts we require for our work. For example, we may have to replace a trim that usually we do not have to replace for a vehicle like yours. We reserve our right to adjust our price and the amount of VAT we charge you according to the goods we supply to you in the course of providing our service to you.

18. Where you make a claim under your insurance and we have received the relevant information from your insurer, we will advise you of the excess we believe you are required to pay and will claim the balance of our fee from your insurer. Where we have been unable to validate your policy details in advance of providing our services to you, we shall rely on the information that you provided to us. We reserve all our rights to recover payment for our services in all circumstances including without limitation where information you have provided to us was incorrect regardless of whether you are at fault.

19. We make no additional charge for delivery of the products that we will use in the course of providing our service. We accept payment over the telephone using most major debit or credit cards other than Diner’s Club. We also accept business/company cheques. We do not accept personal cheques. We do not accept cash payments offered to our technicians but can accept cash at our branches.

20. Normally, under the Distance Selling Regulations, if you are a consumer, you will have a right to cancel our contract for 7 working days counting from the day after the contract was formed; or, if later, for 7 working days counting from the day after you have been informed of your cancellation rights and other information as set out in these terms. However, you agree that our work on your vehicle may start before the end of the usual cancellation period and you further note and agree that your cancellation rights under the Distance Selling Regulations will end when that work starts. Accordingly, you may cancel your appointment and receive a full refund of any monies that you have paid to us at any time before we commence repair or replacement work on your vehicle. You may not cancel your appointment after we have commenced such work on your vehicle and we reserve all rights to recover payment for our service in circumstances where you attempt to cancel your appointment or require us to cease work on your vehicle after our work has commenced. In cases where a special-order part is required in order to complete the appointment, you acknowledge that such orders are non-cancellable once placed. Any costs incurred by Autoglass® in procuring such parts will be applied to your claim (if you are an insurance customer) or will be payable by you directly, regardless of whether the service is subsequently cancelled or not completed.

21. The validity of any price we offer you for our services is limited to the duration of the call during which the offer was made. Accordingly, we may refuse to honour a price offered to you where you do not agree to purchase the relevant service during the continuation of the call in which the offer was first communicated to you.

22. Where we have taken any payment from you in the course of you making an appointment with us, we shall hold that payment to your order until the moment we begin our work on your vehicle. With effect from commencement of our work on your vehicle, we reserve our right to retain for our account any payment you have made to us.

23. The only language offered by us for any Contract is English.

24. At Autoglass®, we are committed to reducing fraud made using credit cards. We reserve our right not to accept payment from you by debit or credit card where we suspect that by doing so a fraud may be perpetrated against us or the registered card holder.

25. Our terms of business and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims of any kind arising directly or indirectly) shall be governed by and construed in accordance with the laws of Ireland.

26. The courts of Ireland will have exclusive jurisdiction over any claim arising from, or related to our goods and services although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

Date of issue: October 2025