Job descriptions

Customer Contact Advisors work in our Head Office at Ballymount, Dublin and report to our Contact Centre Manager. Their role is to provide our customers with the highest quality of customer contact through our Contact Centre.

The Job

As one of our Customer Contact Centre Advisors you’ll often be the first person motorists talk to when they need our help. You’ll need to be welcoming, whilst able to calmly and quickly find the best solution.

For example, you could be arranging urgent mobile support for a driver whose windscreen has been damaged, or you might be asked to explain the safety aspects of driving with damaged car glass.

What you say and how you say it will leave a lasting impression with our customers so we’ll give you all the encouragement, training and confidence you need to do a great job.

Your principal responsibilities:

As a Customer Contact Centre Advisor you’ll be required to understand the needs of each caller and build rapport with them, reassuring them that their requests will be dealt with promptly.

You’ll be expected to project a polite, confident and efficient image of the company at all times and demonstrate a warm, friendly and helpful manner in communications.

A key responsibility is to meet and exceed Autoglass^® / Allglass customer service standards with regard to customer contact (e.g. quality of call handling and conversion rate).

We’ll expect you to strive to achieve Call Centre standards (e.g. response times) and accurately record customer information and promote Autoglass^® / Allglass products and services.

You’ll undergo training and coaching as required to achieve Company performance standards and develop own skills and you’ll be expected to share knowledge with others.

You’ll also be required to conduct customer satisfaction surveys and complete reports, statistical analysis etc. as required.

In your role as a Customer Contact Centre Advisor you’ll also be expected to maintain good working relationships with other team members and other departments in the organisation.

Our requirements

You’ll be someone with customer service and administration experience and you’ll possess excellent PC, administration, organisational, interpersonal and communication skills.

We’ll also expect you to have drive, energy and determination and be a highly motivated self-starter – the kind of person who can take responsibility for their own actions and work on their own initiative when required.

In return, we’ll give you all the training, encouragement and support you will need to succeed in the role.

An excellent salary for people who like to be out and about providing great service to motorists.

The Job

No two days are ever the same in this job.  As one of our mobile team of technicians, you’ll be on the road helping all sorts of people as you repair or replace glass on just about every vehicle you can imagine – from people carriers to sports cars.

You’ll be joining a team of over 70 well-respected mobile technicians who work for Ireland’s number one vehicle glass repair and replacement company, owned by Belron^® Group S.A. – the world’s biggest vehicle glass business.

Our requirements

If you genuinely enjoy helping people and would like to provide an essential service to Ireland’s motorists – we’d really like to hear from you.  So long as you have the right attitude and the drive and passion to deliver great customer service, we will give you the skills and expertise you need to do a great job  – whatever your background.

Benefits

It can be a tough job as you’ll be expected to work in all sorts of conditions – but there are plenty of rewards for technicians who do well – for starters, you’ll be given your own van, uniform and mobile phone.  Our team back at the branch will also be on hand to give you all the support you need.

In addition, we provide a comprehensive benefits package, which is constantly under review to ensure that we stay competitive. The benefits package includes a pension scheme, life assurance and attractive incentive package.